1. Who we are
TradeQuote is run by Callum MacMurray, trading as Fasho, 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB. Callum is responsible for your data (the "data controller"). Contact: hello@fasho.co.uk.
2. What we hold
- Your account: email address and password (stored securely, we can't read it).
- What you put in the app: your business details and logo, saved prices, and the quotes you build, including your customers' names, phone numbers, emails and site addresses.
- Payments: your name, email, billing address and what you bought. Card details are handled by Stripe and never reach us.
- Device records: a record per device, used to enforce the device limit.
- AI use: the job descriptions you type or speak into the AI, and a count of AI messages used.
3. Why we use it
- To run TradeQuote for you and keep your quotes in sync across your devices (to perform our contract with you).
- To take payment and switch on your plan (contract).
- To send emails about your account, such as your Lifetime code and receipts (contract).
- To prevent abuse, such as sharing logins (our legitimate interests).
- To keep payment records for tax (legal obligation).
We don't sell your data or your customers' details, and we don't use them for advertising.
4. Who else handles your data
We use these companies to run TradeQuote. They only use your data to provide their service to us.
- HighLevel (LeadConnector): our checkout, customer records, and the system that sends our emails.
- Stripe: card payments.
- The app's hosting and database provider: stores your account, prices and quotes.
- Mailgun: delivers our emails, sent from mg.fasho.co.uk.
- OpenAI: the AI model behind AI and voice quoting. It receives only the job description you submit, not your other quotes or customer details.
Some of these companies may process data outside the UK. Where they do, they use the safeguards UK law requires, such as standard contract clauses.
5. Your customers' details
When you add a customer to a quote, you decide what to store and why. You're responsible for having a reason to hold it. We store it for you, keep it private to your account, and don't contact your customers.
6. How long we keep it
- Account, prices and quotes: while your account is open. Quote history shows the last 6 months.
- If you close your account, we delete your data within 30 days, except payment records.
- Payment records: 6 years, for HMRC.
7. Cookies and storage
We use your browser's storage only to keep you signed in and remember things like a Lifetime code while you sign up. We don't use advertising or tracking cookies.
8. Your rights
You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email hello@fasho.co.uk and we'll reply within one month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.